Shipping Information
We ship professional skincare and Korean beauty from Tripoli, Libya, to clinics and customers worldwide with Aramex Express, and with DHL Express to Latvia, Lithuania, Poland and Romania. Your exact shipping cost is shown at checkout before you pay.
US$25 off shipping
When your qualifying product total reaches the amount below, we take US$25 off your Aramex Express shipping. For many small and medium orders this makes shipping free or almost free. On larger, heavier orders you pay only the difference.
| Shipping zone | Examples | US$25 off shipping from |
|---|---|---|
| Aramex Zones 1–2 | UAE, Saudi Arabia, Qatar, Bahrain, Oman, Jordan, Egypt, Tunisia, Lebanon, Turkey | US$200 |
| Aramex Zones 3–4 | England, Scotland, Germany, France, Italy, Belgium, Austria, USA, Canada, Kuwait, Malaysia, Morocco | US$250 |
| Aramex Zones 5–6 | Netherlands, Spain, Portugal, Sweden, Ireland, Algeria, Iraq, Japan | US$350 |
Example: an order to the UAE of US$220 weighing 1.5 kg has a standard shipping rate of US$30. With the US$25 credit, you pay just US$5. If the shipping rate is US$25 or less, shipping is free.
Packages, sets and special offers do not count towards the qualifying product total. The credit is applied automatically at checkout and never makes shipping less than US$0. It is not available for Aramex Zones 7, 8 or 9.
Your shipping zone depends on your delivery address. Final eligibility and the shipping charge are confirmed at checkout.
Reduced flat rates
Orders that don't reach the US$25 credit can still ship at a reduced fixed price with Aramex Express, when the order total and parcel weight match the table below. If the standard rate is lower, you pay the standard rate.
| Shipping zone | Up to 1 kg | 1–2 kg |
|---|---|---|
| Aramex Zone 1 | US$17 on orders from US$100 | US$29 on orders from US$145 |
| Aramex Zone 2 | US$21 on orders from US$105 | US$33 on orders from US$165 |
| Aramex Zone 3 | US$25 on orders from US$125 | US$37 on orders from US$185 |
| Aramex Zone 4 | US$30 on orders from US$150 | US$44 on orders from US$220 |
| Aramex Zone 5 | US$40 on orders from US$200 | US$58 on orders from US$290 |
| Aramex Zone 6 | US$45 on orders from US$225 | US$62 on orders from US$310 |
Your order must include qualifying products. Parcels over 2 kg pay the standard Aramex rate. Reduced flat rates are not available for Aramex Zones 7, 8 or 9. Shipping prices cover shipping only; import duties and taxes in your country are paid on delivery.
25% off DHL Express shipping
We ship to Latvia, Lithuania, Poland and Romania with DHL Express. Orders of US$200 or more get 25% off the DHL shipping rate. The discount is applied automatically at checkout.
| Order total | DHL Express shipping |
|---|---|
| Under US$200 | Standard DHL rate |
| US$200 or more | 25% off |
Example: a 2 kg parcel costs US$75 with DHL Express, or US$56.25 with the discount. Packages and sets count towards the US$200. The discount covers shipping only; import duties and taxes in your country are paid on delivery.
Processing time
Orders are prepared within 1–3 business days (Sunday–Thursday) after payment. Orders placed on Friday, Saturday or a public holiday are prepared on the next business day.
Delivery times
- Libya: Tripoli and nearby areas 1–3 business days, other cities 3–5 business days. Local delivery is free.
- International: 5–14 business days. Customs clearance can add time depending on the country and product type.
Standard shipping costs
Orders that don't qualify for the shipping credit, a reduced flat rate or the DHL discount pay the standard Aramex Express or DHL Express rate, based on destination and parcel weight. Starting prices for a small parcel (up to 0.5 kg):
| Destination | From |
|---|---|
| United Arab Emirates, Bahrain, Jordan | $16 |
| Saudi Arabia, Qatar, Oman, Tunisia, Egypt, Lebanon | $20 |
| Kuwait, United Kingdom, Germany | $23 |
| Algeria | $41 |
| Latvia, Lithuania, Poland, Romania (DHL Express) | $49 |
| Other countries | Shown at checkout |
Larger orders cost more as weight increases. You will always see the final price at checkout.
Professional products
Prices for professional products are visible to approved members. See how to get member prices.
Tracking
Once your order ships, message us on WhatsApp or email us with your order number and we will send your tracking details.
Customs duties and taxes
For international orders, import duties, taxes and fees in your country are paid by the recipient on delivery unless they were collected at checkout. For EU deliveries, import VAT may apply. Since 1 July 2026, qualifying consignments worth up to €150 may also incur a temporary €3 customs duty per distinct tariff classification of goods, rather than a flat €3 fee per parcel. Courier handling charges may also apply. In the USA and Canada, duties and taxes usually apply to every order.
Damaged, missing or delayed orders
If your order arrives damaged, is missing items, or has not arrived within the delivery window, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement, refund or other solution. Please check your address before ordering, as incorrect addresses can delay delivery.
Returns
We do not accept change-of-mind returns, except where the law requires it. Damaged, defective or incorrect products are always covered. Read the full Return and Refund Policy and Shipping Policy.
Questions?
WhatsApp: +218 92 585 0444
Email: info@dermacurestore.com