Frequently Asked Questions

Yes. Dermacure is the official distributor of ESTHEMAX, BioRePeel, Stayve, Reglory, Medisco and ZENA Cosmetics.

Yes. Our professional products come through the official brand supply chain.

We are based in Tripoli, Libya, and have been supplying skincare professionals since 2019. Read more about us.

We ship worldwide with Aramex Express, including the Gulf (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman), North Africa and Europe. We ship to Latvia, Lithuania, Poland and Romania with DHL Express. Your shipping cost is shown at checkout before you pay.

Eligible orders may receive reduced Aramex flat rates or a US$25 Aramex shipping credit, depending on the destination, qualifying order value and parcel weight. DHL Express has separate conditions for Latvia, Lithuania, Poland and Romania. See Shipping Information for current rates, thresholds and exclusions. Your final shipping charge is shown at checkout.

Orders are prepared within 1 to 3 business days (Sunday to Thursday). International delivery takes 5 to 14 business days. In Libya, Tripoli and nearby areas take 1 to 3 business days and other cities 3 to 5.

For international orders, import duties and taxes are usually paid by the recipient on delivery, unless they were collected at checkout.

Once your order ships, message us on WhatsApp or email us with your order number and we will send your tracking details.

Sign in or create a Dermacure account with Google, Apple or email, then complete the Professional Access application form. Our team reviews your professional details. After approval, eligible member prices become visible when you log in. A separate WhatsApp application is not required.

Professional products are intended for trained skincare and aesthetic professionals. Skin boosters and injectable products are sold to qualified practitioners only, so check the rules in your country.

Yes. Dermacure Academy offers online masterclasses, including the BioRePeel Masterclass. See our online courses.

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay and other secure methods shown at checkout.

We don't accept change-of-mind returns, except where the law requires it. If your order arrives damaged, has missing items or is incorrect, contact us within 7 days of delivery with your order number and photos. Read the full Return and Refund Policy.