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Return, Refund and Cancellation Policy
Dermacure supplies skincare and professional aesthetic products. This policy does not limit your rights under applicable consumer law.
Cancellations
For orders covered by our default rules, cancellation requests are accepted within 60 minutes of placing the order. For orders covered by our Managed Markets European Union return rules, cancellations are accepted until fulfillment. Contact info@dermacurestore.com immediately with your order number. After the applicable cancellation period, contact us to discuss available options; cancellation is not guaranteed. Applicable statutory cancellation rights remain unaffected.
Returns
Outside the Managed Markets European Union return rules, we do not accept change-of-mind returns. This does not affect remedies for damaged, defective, incorrect, or misdescribed products.
For orders covered by our Managed Markets European Union return rules, returns are accepted within 14 days of delivery, subject to applicable lawful exceptions. Contact us within this period to request return instructions. Items should be returned unused and in their original packaging where applicable. Statutory rights take precedence over this policy.
Damaged, Defective or Incorrect Products
Please contact info@dermacurestore.com within 7 days of delivery with your order number, a description of the issue, and photos where possible. Reporting promptly helps us investigate; this requested reporting period does not remove rights you have under applicable law. We will review the issue and arrange an appropriate replacement, refund, or other remedy. Do not use a product that appears damaged or unsafe.
Hygiene-Sensitive and Professional Products
Opened or used skincare and unsealed hygiene-sensitive products may be excluded from change-of-mind returns where permitted by law. Professional, medical aesthetic, and injectable products require appropriate storage and handling; contact us before returning them. These restrictions do not remove remedies for defective, damaged, incorrect, or misdescribed goods. Digital content and personalized products are subject to applicable statutory exceptions rather than a blanket exclusion of consumer rights.
How to Request a Return
Email info@dermacurestore.com with your order number, the products concerned, and the reason for the request. We aim to respond within 2–3 business days. Contact us for instructions before shipping a return. Use tracked shipping and retain proof of shipment. Contacting us for instructions does not limit statutory return rights.
Return Shipping Costs
Customers are responsible for return shipping on eligible change-of-mind returns, where permitted by law. Dermacure covers necessary return shipping when the return is due to our error or a damaged or defective product. This applies to domestic and international orders.
Refunds
We aim to inspect returned goods within 3–5 business days of receipt and process approved refunds to the original payment method within 7–10 business days, subject to any shorter deadline required by law. Bank processing times may vary. Original shipping charges are generally non-refundable except where required by law or where the refund is due to our error. For qualifying statutory withdrawals, applicable delivery-charge refund requirements take precedence. Store credit is offered only as an optional alternative, not as a replacement for a refund you are entitled to receive.
International and Professional Orders
Destination duties and taxes may apply unless collected at checkout or included in the order. Professional and wholesale buyers should contact us about damage, defects, or order discrepancies promptly. Applicable consumer and contractual rights remain unaffected.
Contact
Email: info@dermacurestore.com
Phone / WhatsApp: +218925850444