Política de envío

Dermacure Shipping Policy

Order Processing

Orders are processed within 1–3 business days (Sunday–Thursday) after payment confirmation. Orders placed on Fridays, Saturdays, or public holidays are processed the next business day. During promotions or new launches, processing may take longer; we will notify you if there is a delay.

Shipping Destinations and Delivery Times

Libya: Tripoli and surrounding areas, 1–3 business days; other cities, 3–5 business days.

Cross-border shipments: estimated delivery within 5–14 business days. Customs clearance may add time depending on the destination and product category.

Delivery times are estimates and may vary due to customs processing, courier delays, or regional circumstances beyond our control. Available destinations and shipping options are shown at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on destination, order weight, and package size.

Tracking

After dispatch, contact us at info@dermacurestore.com or on WhatsApp at +218925850444 for tracking information and shipment updates.

Customs Duties and Taxes

For cross-border shipments, recipients are responsible for destination duties, taxes, and import fees unless these are collected at checkout or otherwise included in the order. Customs clearance can affect delivery times.

Damaged, Lost, or Delayed Shipments

If your order arrives damaged, has missing items, or does not arrive within the estimated delivery window, contact info@dermacurestore.com or WhatsApp +218925850444 with your order number. Please report delivery problems promptly so we can investigate. Refunds and returns are handled under our return and refund policy, without limiting applicable statutory rights.

Address Accuracy

Please check your shipping address before ordering and contact us immediately if a correction is needed. Incorrect or incomplete addresses may cause delays or non-delivery.

Contact Us

Email: info@dermacurestore.com
Phone / WhatsApp: +218925850444
Facebook: facebook.com/dermacurelibya
Instagram: @dermacureonline